Are there any discounts?

If you are a regular customer in our physical shop and receive a discount, we're more than happy for you to apply it to your online purchases!  Just give us a call at the shop and ask what the promo code is for your regular in-store discount... simple as that!

How can I get my order?

You can select either local pickup (for those who live/are visiting nearby) or you can opt to have us ship to you via USPS priority mail.

why is the shipping cost so much?

We ship exclusively using the united states postal service priority mail.  This allows you to track your package every step of the way and gets your order to you in 1-3 business days no matter what state you're located in.  That being said, the USPS has recently raised their rates for the holiday season so our shipping prices reflect that.

What happens if my item is out of stock?

There is something about parenthood that gives us a sense of history and a deeply rooted desire to send on into the next generation the great things we have discovered about life. And part of that is the desire to instill in our children the love of science, of learning.

What if my item doesn't fit?

If you ordered the wrong size, you can mail your item back to us along with return postage, and a note requesting the correct size.  ***If we goofed (we're human, it can happen) and we didn't send the size you ordered, we will cover all shipping costs.*** we will ship out the requested size once we have received your return as long as we have it in stock.

What happens if my item is damaged/wrong?

There is something about parenthood that gives us a sense of history and a deeply rooted desire to send on into the next generation the great things we have discovered about life. And part of that is the desire to instill in our children the love of science, of learning.

What is your return policy?

OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.  
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.  WE DO NOT ACCEPT returns on PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.  
ADDITIONAL NON-RETURNABLE ITEMS:  
GIFT CERTIFICATES  
WETSUITS  
SURFBOARDS  
SOME HEALTH AND PERSONAL CARE ITEMS  
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.  
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED: (IF APPLICABLE)  
BOOK WITH OBVIOUS SIGNS OF USE  
ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.  
ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY

How do I get a refund?

in order to obtain a refund, you must return your item to us in new condition with all original packaging and receipt.  We will credit your account less the shipping costs upon receipt and verification.

Where is my refund?

OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.  
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. PERISHABLE GOODS SUCH AS FOOD, FLOWERS, NEWSPAPERS OR MAGAZINES CANNOT BE RETURNED. WE ALSO DO NOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.  
ADDITIONAL NON-RETURNABLE ITEMS:  
GIFT CERTIFICATES  
WETSUITS  
SURFBOARDS  
SOME HEALTH AND PERSONAL CARE ITEMS  
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.  
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED: (IF APPLICABLE)  
BOOK WITH OBVIOUS SIGNS OF USE  
ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.  
ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY